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Welcome. What can we customize for you today?


Our Motto:
Made For You

Our business structure was built on creative passion and uniqueness with our design style to make what we bring to you feel personal. Progression through experimentation is how we discover new things to bring to the table and broaden our horizons. Having said that, we like to jokingly think our motto is more along the lines of "If you're missing something, go check under the laser engraver." because if it isn't nailed down to something, we've probably taken it and tried to figure out how to mark it. There's so much potential out there with the equipment we have, and the equipment we plan to get, we feel sticking to a limited scope of products is just plain boring!

Finger Lakes Mercantile, LLC is a veteran owned and operated e-commerce company.

What We Do

We're a diversified company with our hands in a number of things. What we currently offer is:

Custom Laser Engraving - We'll engrave anything you like on whatever you like within the capabilities of our current equipment and limitations of MSDS safety restrictions for the given material. Please see the list of materials on the right (or below for mobile users) for a more comprehensive break-down of what we can currently mark. If it's not there, feel free to ask us about it.

Custom Graphic Design - Get your custom graphics and logo creations here where you’ll have the opportunity to meet with our experienced design team. Our custom graphic design will perfectly fit you and have all the characteristics that will help you to stand out.

30W Co2 Galvo Laser

Picture Frame Board (Mat Board)
Mother of Pearl
Stock Paper
Wood Veneer
Powder Coated Tumblers (or anything similar)

30W Fiber Galvo Laser

Stainless Steel

Our Work

Here are just a few examples of our engraving and graphic design jobs.

Dragon (Image From Web)

Mirrored Acrylic

Coat of Arms & Valknut

Stainless Steel

Valknut & Tree of Life

Coated Steel

Flower of Rochester


FLM Business Card

Anodized Aluminum

U.S. Army Veteran

Leather Wallet

U.S.S. Mississippi

Porcelain Tile

Thor's Hammer & Tree of Life


Winter Koozies Design

Merchandising Designs

Winter Six-Pack Design

Product Packaging and Labels

Summer Coasters Design

Merchandising Designs

Summer Six-Pack Design

Product Packaging and Labels

Rocstar Homes

Company Logo Designs

The Legal Stuff

How many of you clicked the button to go here first to find out what sort of 'Boring Necessities' you'd find? It's okay, it was just as boring to write it all. But we emphasize its importance as custom design work has a few extra caveats to how we handle customized orders. Read on, and if you have any questions, feel free to let us know. We'll have the caffine on stand-by if you need a life line.

Privacy Policy

Finger Lakes Mercantile LLC (FLM) is committed to protecting the privacy of our customers. This Privacy Policy is designed to inform you about the types of information that we gather about you and your organization, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of that information.

You can read all about that over here.

Warranty Policy

This mostly applies to goods you buy directly from us. Please ensure before asking us to engrave something you bring to us, it doesn't void the warranty of whatever you're asking us to put under the laser. We will not be held responsible or liable for your decisions. By ordering engraving services from us, you accept these conditions. Our warranty policy can be accessed here.

Terms & Conditions

All the wonderful legal jargon you see on the back of our invoices if you get one mailed to you. Except now you can see it here before you order from us.

Return Policy

Our return policy can be located here.
The return request form referenced in this policy can be found here.

How to Reach Us

There are a myriad of ways to reach us. You can Facebook us, leave us comments on YouTube, message us on Instagram or Twitter, call or email us. We do try to respond to all avenues of communication in as timely a fashion as possible.

Please note FLM is currently an e-commerce only business. We don't, at present, have a physical store location.

[Current hours of operation]

Monday: 10:00am - 7:00pm
Tuesday: 10:00am - 7:00pm
Wednesday: 10:00am - 7:00pm
Thursday: 10:00am - 7:00pm
Friday: 10:00am - 7:00pm
Saturday: Closed
Sunday: Closed

Mailing Address

2833 W. Ridge Rd #28
Rochester, NY 14626

Email Support

Phone Support

(585) 944-1077
(585) 678-5132